Introduction
This Privacy Policy describes how IvonixLabs (“we”, “us” or “our”), operating Robonixkart, collects, uses and discloses your personal information when you visit this website (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”). “You” and “your” means you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on the Site and update the “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us. In addition to the specific uses below, we may use information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information You Provide Directly
- Basic contact details, including your name, address, phone number and email
- Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number
- Account information, including your username and password
- Shopping information, including items you view, put in your cart or add to your wishlist
- Customer support information, including anything you include in messages sent to us
- Files you send us for services such as 3D printing
Some features may require you to provide certain information. You may choose not to provide it, but this may prevent you from using those features.
Information Collected Through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies. Usage Data may include device information, browser information, network connection details, your IP address and information about how you use our Site and your account.
Information From Third Parties
We may obtain information about you from vendors and service providers that collect it on our behalf, such as:
- Companies that support our Site and Services, such as our hosting provider and WordPress/WooCommerce plugins
- Our payment processor, Razorpay, which collects payment information (for example card, UPI or bank details) to process your payment and fulfil your orders. We do not store your full card details on our servers
- Analytics, email and advertising tools that may use pixels, web beacons, libraries and cookies when you visit the Site or open and click our emails
Information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices.
How We Use Your Personal Information
Providing Products and Services
We use your information to perform our contract with you, including to process payments, fulfil orders, send notifications about your account, purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
Marketing and Advertising
We may use your information for marketing and promotional purposes, such as sending marketing communications by email, text message or WhatsApp, and showing you advertisements. You can opt out of marketing messages at any time by using the unsubscribe link or contacting us.
Security and Fraud Prevention
We use your information to detect, investigate or take action on possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials safe. Please do not share your username, password or other access details with anyone, and contact us immediately if you believe your account has been compromised.
Communicating With You
We use your information to provide customer support and improve our Services, which is in our legitimate interest in being responsive to you and maintaining our business relationship.
Cookies
Like many websites, we use cookies to power and improve our Site (including remembering your actions and preferences, such as your cart), and to run analytics and understand how visitors use the Services. We may also allow third-party service providers to use cookies on our Site.
Most browsers accept cookies by default, but you can set your browser to remove or reject them. Removing or blocking cookies may cause some features, such as the shopping cart and checkout, to work incorrectly or become unavailable.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
- Vendors and service providers who perform services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping (including courier partners)
- Business and marketing partners, who use your information in accordance with their own privacy notices
- Third parties you direct us to share information with, or where you otherwise consent
- Our affiliates, in our legitimate interest in running our business
- In connection with a business transaction such as a merger, to comply with legal obligations (including responding to lawful requests), to enforce our terms, and to protect or defend the Services, our rights and the rights of our users or others
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
The Services may let you post product reviews and other content. Anything you submit to a public area of the Services will be public and accessible by anyone. We do not control who accesses information you make public and are not responsible for its privacy, security, accuracy or misuse.
Third-Party Websites and Links
Our Site may link to websites or platforms operated by third parties. If you follow links to sites we do not control, please review their privacy and security policies. We do not guarantee, and are not responsible for, the privacy or security of those sites or the accuracy of information found on them. Including a link does not imply endorsement.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has given us personal information, contact us and we will delete it.
Security and Retention of Your Information
No security measure is perfect, and we cannot guarantee “perfect security”. Information you send to us may not be secure in transit, so please avoid sending sensitive or confidential information through unsecured channels.
How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal and tax obligations, resolve disputes and enforce our agreements.
Your Privacy Rights
Depending on your location and applicable data protection law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your personal data
- Object to certain processing of your data
- Opt out of marketing communications
To exercise your rights, contact us using the details below.
Contact Us
If you have any questions or requests about this Privacy Policy, please contact us:
Email: support@robonixkart.com
Phone: +91 93705 66844
Address:
IvonixLabs, Robonixkart
Plot 1552, Mini Mata Nagar, Near Water Tank
Kalmana, Bhandara Road
Nagpur, Maharashtra – 440035
Last updated: October 11, 2026